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Enhancing the experience and facilitating more participation for Thomson Reuters Community Platform

 Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers.

Engage and collaborate with professionals to find trusted answers

Windmill Smart Solution is proud to work closely  with Thomson Reuters

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The collaboration team manages the Thomson Reuters community platforms and tools for engaging and developing their proffesional, domain specific communities.

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Project Vision

“Creating a smoother and more information rich user interface without 

cluttering or overloading the user experience.”

Redesign the community platform to enhance its usability in order to increase engagement and to facilitate the addition of a number of community features.


The project included User Experience (UX) and User Interface (UI) design.

- Josh G., Product Manager.

- Simplifined process

- Clearer destination

UX Design Goals

- Improved Scanability

- Clearer Navigation

- Highlight what is new

- Visual prioritization

Make it easier to consume

UX Design Goals

In addition to the UX optimization, the designs looked to blend existing styles with a cleaner and more modern feel

Make it easier to contribute

UI Design Goals

UI Design Goals

The Process

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Working closely together with the Thomson Reuters Collaboration team, we:

Crafted and iterated multiple design concepts – including prototypes

Clarified the key workflows
understand existing pain points

Worked to understand existing pain points and future needs

Crafted multiple design concepts

Finalized and built developer friendly design guidelines

built design guidelines

“Great, very responsive and point with understanding out technical requirements and turning these into functioning and aesthetically pleasing interfaces

Clarified the key workflows, use cases and content types

- Josh G., Product Manager

Result
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The Result

The Thomson Reuters Collaboration team was able to deliver an enhanced user experience, based on the designs and guidelines developed with Windmill Smart Solutions, that was well received by both their stakeholders and community users.

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“Definitely recommend, the team is responsive, pays attention to subtle but important details and helps brainstorm concepts to find a best answer. More like working with a partner than a vendor

- Josh G., Product Manager

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