AI in Wealth Management: Disruptive Challenges, Transformational Opportunities
Vision for the Future
In an era when technology defines enterprises’ ability to compete more than ever before, AI has quickly shifted from a largely notional technology to a foundation for real-world applications with tangible, far-reaching business value. These applications promise to be lucrative for those that understand how to bring them to market, and highly disruptive for industries throughout the economy.
As business-practical AI-based solutions begin to become more common place, wealth management firms are emerging as key early adopters of AI/machine learning approaches. The biggest industry-leading wealth management firms are already investing serious capital in this area—and for good reason. The unique demands of this industry add up to an operational environment where even relatively straightforward AI implementations can offer both greatly improved customer offerings and substantial internal efficiencies.
For now, AI-based applications are “supporting actors” for the lead role played by human wealth managers. Many industry analysts, however, see AI taking over the leading role sooner rather later. Whatever the case, understanding this trend is increasingly essential for wealth management firms trying to stay competitive in the 21st century.
These newfound efficiencies also allow for highly specialized strategies that simply wouldn’t be feasible using traditional wealth management practices. We’re already starting to see startups, backed by AI-based tools, aggressively challenge key niches in the wealth management industry. This disruption will drive more differentiated offerings than ever before, and a fiercely competitive environment for traditional corporate giants in the industry.
Core Applications for AI in Wealth Management
Windmill has a hands-on approach to developing digital products that help wealth management clients adapt to this fast-changing marketplace. While delivered solutions are highly integrable with broader enterprise systems, we divide prototypical high-value wealth management deployments for AI into four substantive areas.
1. Data Analytics
Firms are collecting more data than ever before. In fact, many firms are swimming in so much data that actually utilizing it can become a profound challenge. The sheer scale of analysis required is, in many cases, beyond cost-effective human capabilities. Meanwhile, in wealth management particularly, the insights generated from this analysis are more valuable the more quickly they can be generated and communicated to key decision makers.
Largely automated data analysis deployments can help wealth management teams:
- Make use of deeper datasets than ever before (without dozens of quantitative analysts on staff).
- Analyze this data faster for crucial market agility, going from raw intel to actionable insights in a matter of minutes or hours rather than days or weeks.
- Better understand customer behavior to assist in financial product marketing, customer service, customer segmentation, and customized product offerings.
Forecasting market movement is a notoriously thorny intellectual problem. And it’s a challenge that has to be solved in a context where time is quite literally money. Perfect financial foresight has limited value if competitors arrive at the relevant insight first.
AI-rooted techniques utilize machine learning principles to automatically learn from the vast sea of data inputs that can potentially be used to predict asset price movement over a desired time frame. Even for firms that don’t rely on purely data-driven forecasting, AI-driven insights can act as a powerful safety check for a wealth manager’s own insight into the market.
AI-based approaches are also exploring new forecasting frontiers altogether. Wealth managers are increasingly employing “sentiment analysis” using the wealth of data available through social media and financial news data mining.  These data sets give machine learning algorithms an opportunity to—in real time—reach even deeper into the fundamentals of brand value, customer loyalty, and other evasive but crucial marketing realities.
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3. Risk Management
Financial analysts are actively utilizing AI/ML to identify new price signals and to make more effective use of the vast quantity of available data and market research. Far more inputs can practicably be utilized compared to current modeling approaches.  Machine learning can help identify signals from data to generate predictions relating to price level or volatility over various time horizons.
4. Robo Advisor
AI applications are also taking a more active operational role in in the client-facing side of the business, helping wealth managers advise clients at key points. The figure below shows the rapid evolution of Robo Advisor capabilities as the tech advanced from version 1.0 to version 4.0 .
Figure 1, from Deloitte, “The Expansion of Robo-Advisory in Wealth Management.”
A hybrid-style robo advisory (Version 3.0) is the most common current application. In this model, an investment manager utilizes a digital platform for portfolio-rebalancing, asset allocation, and service quality optimization. We expect to see V4 style implementations begin emerging more frequently soon, where a robo-advisor will manage the portfolio without any human intervention at all. 
What’s Next for AI in Wealth Management?
We have already seen some consolidation in the wealth-tech market, with banks partnering with fintech firms (or acquiring them). We expect to see major banks begin using similar technologies to gain a greater piece of the wealth management pie. And there’s no reason to expect that this disruption won’t occur sooner rather than later.
Meanwhile, while the hybrid-advisory model is already gaining popularity, the next logical step for self-learning algorithms may become market relevant sooner than many industry players expect. According to an article by Investmentweek more than half of HNI clients said they believed that artificial intelligence would mostly replace traditional, human-based portfolio management over the next five years.  That doesn’t mean human wealth managers will be obsolete: rather the opposite. By automating the tasks that are most inefficient for human wealth managers, we can free them to focus on what they do best: building advisory relationships built on trust, personal knowledge, and a deep understanding of client needs.
Windmill continues to act as a catalyst for change in this industry-essential arena, helping clients understand the impact of AI in wealth management. Windmill is looking for companies who are willing to transform and be a part of this new age for wealth management platforms. We look forward to discussing your goals and helping you prepare for the AI revolution in wealth management.